Downloading an email from ImprovMX logs

How to retrieve and download stored emails from your logs.

Prerequisites

You must configure your logging level to "Highest log data" before emails become downloadable through the dashboard interface.

Downloading via the Dashboard

  1. Navigate to the ImprovMX Dashboard and select your domain's Logs section
  2. Locate the desired log entry (visible only after enabling maximum logging)
  3. Click the Download button to export the message in .eml format

Retention Periods

Important: Different email types have different retention windows.
  • Failed/Rejected emails: Remain accessible for approximately 7 days
  • Successfully delivered emails: Available only briefly (typically within seconds of delivery), after which the download option disappears

API-Based Retrieval

For technical users, you can retrieve emails via the API:

  1. Obtain the email's unique identifier via the Logging API
  2. Submit a GET request to: https://api.improvmx.com/v3/emails/UNIQUEID.eml
  3. The response includes email data when retention permits

Need additional help? Contact our support team.

Still have questions? Feel free to reach out to our support team!