Privacy Policy

Data We Collect

Communication Data: Information you provide when contacting us, including your name, email address, and the content of your messages.

User Data: Account information including your email address, username, and account preferences.

Technical Data: Information about your device and how you interact with our Services, including IP address, browser type, operating system, and usage patterns.

Marketing Data: Your preferences for receiving marketing communications from us.

Payment Data: Billing information necessary to process your payments, though credit card details are handled directly by our payment processor.

How We Collect Data

We collect data through direct registration on our platform, third-party tools that help us operate the Services, business partners, social media platforms when you interact with us there, and analytics services that help us understand how users interact with our Services.

How We Use Your Data

We use your data to maintain and improve our Services, process and respond to your inquiries, handle payment processing and billing, prevent abuse and ensure security, analyze usage trends to enhance user experience, and send marketing communications where you have opted in.

Third-Party Services

We work with trusted partners to provide our Services. These partners include AWS (infrastructure), Stripe (payment processing), Mailgun (transactional emails), Customer.io (customer communications), Plausible (privacy-focused analytics), and Intercom (customer support).

Cookies

No, we do not use cookies. Instead, we use privacy-focused third-party analytics tools, such as Plausible.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Data Sharing

We do not sell your personal information. We may share your data with service providers who assist in operating our Services, when required by law or legal process, to prevent fraud or protect our rights, or in connection with a business transfer such as a merger or acquisition.

Payment Processing

All credit card information is processed directly by Stripe. ImprovMX never stores your complete credit card details on our servers.

Your Rights

You have the right to request access to your personal data, request correction of inaccurate data, request erasure of your data, and request transfer of your data to another service. To exercise these rights, contact us at support@improvmx.com.

EU Citizens

We comply with the EU-U.S. Data Privacy Framework. EU citizens have the right to access their personal data, request correction or erasure, object to processing, and lodge complaints with supervisory authorities. EU user data is processed in compliance with GDPR requirements.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, request deletion of personal information, opt-out of the sale of personal information (though we do not sell personal information), and not be discriminated against for exercising these rights.

Contact

For any privacy-related questions or concerns, please contact us:

Email: support@improvmx.com

Address: 8 The Green, STE D, Dover, Delaware 19901