Can I whitelist an email address?
Understanding ImprovMX's system-wide spam protection.
ImprovMX does not allow whitelisting individual email addresses. Our spam protection measures run system-wide and are not customizable on a per-domain or per-account basis.
Why We Don't Offer Whitelisting
Our approach prioritizes maintaining consistent spam filtering across the platform rather than allowing individual exceptions that could potentially compromise overall email security for all users.
Having Delivery Issues?
If you're experiencing issues with legitimate emails not being delivered, we can help investigate. Here's how:
- Log in to your ImprovMX Dashboard
- Click the cogwheel icon next to your domain name
- Select View Logs to locate the specific message
- Contact our support team with details about the problematic message
Our team will investigate the specific delivery problem and help resolve the issue.
Still have questions? Feel free to reach out to our support team!