Transparency Report

Updated April 7th, 2021

Our Principles

As a strict general rule, ImprovMX only complies with legally binding orders. We operate under French law jurisdiction and will challenge orders that appear non-compliant with legal requirements.

Data Handling

When receiving judicial orders during criminal investigations, ImprovMX may provide user identification information and, in extreme cases, monitor IP addresses accessing accounts involved in criminal activity. We may also suspend accounts showing overwhelming evidence of illegal use, such as phishing or identity theft operations.

Legal Requests Received

Request 1 — December 12, 2019

A government entity's representative sought information about stored logs. We indicated the requested data wasn't retained, so no action occurred.

Request 2 — April 7, 2021

The UK's National Crime Agency investigated individuals operating a social engineering platform. After verifying the agent's authenticity, ImprovMX shared customer domain information, email aliases, and three encrypted activity screenshots, citing violations of our Terms of Service.