Share Inbox Access Without Sharing Your Password: How ImprovMX Makes It Easy
By Matthew Tse
Sharing email access with team members shouldn't mean sharing passwords. ImprovMX's multi-destination forwarding lets you give team members access to shared inboxes without compromising security.
The challenge
Teams often need shared access to emails like info@, support@, or sales@. The traditional approach — sharing a single mailbox password — is a security nightmare.
How multi-destination forwarding works
With ImprovMX, you can configure a single alias to forward to multiple email addresses simultaneously. When someone sends an email to support@yourdomain.com, every team member on the alias receives a copy in their own inbox.
Setting it up
Go to your domain in the ImprovMX dashboard, create or edit an alias, and add multiple destination email addresses separated by commas. Each team member gets their own copy instantly.
Benefits
- No shared passwords
- No single point of failure
- Each team member can organize and respond from their own email client
- New team members can be added (and former members removed) in seconds
Combining with SMTP
Each team member can also set up ImprovMX SMTP in their email client to reply as the shared address, maintaining a consistent brand identity.
Use cases
- Customer support teams
- Sales teams
- Project-specific inboxes
- Department-wide communications